State Farm® Insurance Agent Don Brandenburg

"Word of Mouth travels like Kudzu in Augusta.
I was thinking about referring this particular agent to my realtor colleague’s and for my properties within the CSRA. But after hearing what they did from some of the local realtors to several first time home buyers in our area I WAS ALARMED!!
Policies were approved at home purchase with evidence from third parties of insurability on the homes, foundations, and structure.
Happy first time homebuyers achieving the American dream, right??
Imagine if you would coming home, checking your mail seeing a State Farm envelope in your mailbox thinking it is a welcome to “The State Farm Family”, where we treat you like family as they advertise only to receive a check in their mailbox, no notice, no call, no communication, but a check refunding them their initial payment/ premiums paid in advance and the first home payment is not even due yet. The kicker is that a representative actually called after the fact and said we meant to call you, but the check got to you before we could speak with you and this was a recorded voicemail, how humiliating!
So picture this a newly married couple, first time homebuyers should be happy, but are now faced with no homeowners insurance, just a cancellation on their new home. For other agencies to have access to which normally means no homeowners insurance until you fix the issue. State Farm’s reason the roof needs to be replaced!! WOW 🤯
Why would you not allow the homeowner the opportunity to correct the issue instead of just sending a check in the mail with NO COMMUNICATION. Very unprofessional.
We all know with Helene what that expense costs. So here you have the newlyweds, first time homebuyers, depleting their savings for the down payment that should be starting their new life together and starting a family faced with an expense of at least $10,000.00 give or take.
This is bad business on State Farm’s behalf. You should be ashamed!!
To all who read this story, ask yourself what if this was done to you, your parents or better yet your children."

"poor communication. don’t waste your time"

"Great family type atmosphere. The staff is great with its customers. They treat them like family"

"I have dealt with Mandy Bussey with State Farm , several times within the last few months. Mandy was polite, professional, courteus, and down to Earth. Mandy is very knowledgeable of all policies and procedures. Mandy is very willing to help with any circumstance that may arrive, and provides promt and detailed information. If all businesses possessed employees as Mandy, our World would be such a better place. Thank you Mandy, and thank you Don, for employing these personnel that go above and beyond....."

"Great agency. They take excellent care of their customers."

"My inquiries are always promptly answered through this State Farm Office. I highly recommend."

"One problem after another. I had progressive for 20 years a d maybe talked with them 2 times.ive been with state farm 3 months and e everything was a nightmare.2 letters a day and they tell me one thing them when the bill comes in it's completely off.i'd avoid this place like the plague"

"Don and his team are beyond helpful and professional. I would recommend them to everyone."

"Wendy and staff we're so great helping my mother. Thank you guys for all the assistance you provided"

"Always excellent service! And it doesn’t seem to matter whether you’re dealing with Don or a member of his excellent staff. Always consistently excellent service from folks that seem to want to be of service and make it easy. Great team effort. Thx!!"

"Great customer service & speedy service!"

"Great folks to deal with! Have been a customer for many years and always had great customer service!!!"

"My agent, go see him or Lacy, they have what you need"

"Julie is always there just like a good neighbor! Quick results and knowledge!"

"Don and State Farm provide our company with the best insurance policies on the market!"

"been with for many years great company"

"Nice office"